If you wish to return, no problem! We offer refunds and exchanges within 14 days of you receiving your order.
How to Return
Please follow the quick and easy steps below:
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Submit your request within 14 days of delivery by contacting support@livingwithluxury.co.uk.
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The item must be in a resellable condition, having not been used or assembled. Package the item in the original boxes, or in a comparable manner if the original boxes are not available. This will ensure that your returned items arrive at our warehouse in the same resellable condition.
We will either send you a link and ask you to take it to a post office or arrange a pickup with you and one of our partnered couriers. We are not responsible for items lost or damaged during transit.
We will confirm receipt and process the refund or exchange within 14 working days of the goods being returned. This will be debited to the same card or payment type you originally purchased.
Please note that we cannot refund the original delivery fee for your items. This cost will be deducted from your refund.
Is there a charge for returning unwanted items?
When you return your unwanted items, the original delivery fee is non-refundable and will be deducted from your refund.
➡️ If your order qualified for free delivery, we will deduct the original delivery cost that Orsina incurred from your refund.
Please note: We do not offer a free returns service, and the cost of return shipping is the responsibility of the customer.
There is no restocking fee for returned items.
Final Sale Items: Products marked as final sale or those from the 2 collections cannot be returned or exchanged.
Tips on returning unwanted items
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Keep the original packaging on hand until you’re positive you are keeping the items. This will save you extra costs on buying additional boxes and packaging materials to send back.
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Reconsider assembling your furniture if you’re not certain you want it. We need the product returned to us in the same manner it was delivered.
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Try and package your items as you received them to ensure they don’t get damaged during transit. This also means it can be resold in perfect condition to another customer.
Faulty or Damaged Items
We strive to ensure that all orders arrive in perfect condition; however, if your product is faulty or damaged, you can return this to us with ease.
We have 2 options:
Start by following the same process as Unwanted Products by emailing support@livingwithluxury.co.uk.
When completing your form, please provide as much detail of the fault or damage as possible. Include photos of any faulty or damaged goods.
Is there a charge for returning faulty or damaged items?
No, you will be offered a full refund on faulty or damaged items, including the delivery fee and collection fee when returning the item(s).
What if it's outside the 14-day return window?
We recognise that orders can sometimes arrive damaged and ask you to please always check your items thoroughly within 14 days of arrival, as we are unable to issue any refunds or replacements outside of our 14-day return policy.
If you are outside of the 14-day returns policy but are within the 12-month manufacturer warranty, contact us with photos of the fault and we will be able to offer a replacement if in stock, or a replacement product of the same value. Please note that this is based on if the damage is a manufacturing error.
More information about product warranties can be found in our Terms & Conditions.
Your Refund
You will be refunded using the same payment method you used for the purchase.
If you pay by credit or with a debit card, the refund will be processed back onto the same card. Please allow up to 5 working days for the refund to appear in your account.
