Thank you for purchasing our products at Living with Luxury.
To start a return, you can contact us at support@livingwithluxury.co.uk Please email us for any returns that are required.
We work very hard to ensure that your beautiful new furniture reaches you in perfect condition. If for any reason you find any items damaged please Contact Us immediately. If anything is unclear or you have more questions feel free to contact our customer support team.
All refunds are processed within 14 business days and for the safety and security of your account; we only refund to the original bank account details which was used against the original order.
We accept returns if you Change your Mind within 14 days of delivery. There will be a 5% restocking fee for courier handling costs. This will be per item.
We accept returns on account of manufacturing defects subject to approval by the Returns Team. This includes free collection of the defective merchandise.
All damage MUST be reported within 2 days.
We accept returns on account of transit damages subject to approval by the Returns Team. This includes free collection of the merchandise.
- All returns must be in the original packaging and in the same condition as it was received.
- All returns that claim to have damage must be submitted with complete evidence and information within 2 working days of your delivery. We do not consider evidence submitted outside the agreed deadlines.
- The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.
- If the product has been moved to another address, the return stands void.
Bespoke Items:
- We do not accept cancellations, refunds or replacements of bespoke products if the product is already under production or on its way.
- We only accept a replacement or a refund in the rare event of the item arriving damaged. Followed by sufficient evidence of the damage we will then arrange a collection and a replacement/refund.
Handmade Policy Solid Wood Furniture:
100% of our products are hand-crafted individually. Further, most of our products are hand-made from solid wood, hence variation in size, colour, finish, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way products are naturally made and promoted. We strongly recommend that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defects, as these are natural occurrences.
The below attributes are considered as part and parcel of our Handmade products. This is not an exhaustive list.
- Different shades of wood or finish.
- Slight design difference from picture – example the carving is not exactly the same as the published picture.
- Small filler marks – as long as the extent of filler does not cover a high percentage of the piece.
- Dimension differences – within acceptable levels. This applies to positioning of shelf or product height etc and not just overall dimensions.
- Two pieces not being exactly the same – we already state that if a customer wants to ensure exactly matching pieces they must order ‘bespoke’ products
- Fabric orientation – where the pictures on fabrics are not in exactly the same locations as on the photographs
- Fabric colour different to picture – down to the difficulty in colour rendition of various computers
- Gap around the drawers and doors to give room for change in temperature.
- In Painted and screen printed items, a minor off-touch as the entire process is manually done and is not machine generated and variations do happen due to wood surface or otherwise.
Upholstered Furniture:
You may encounter variations from batch to batch hence if you are looking to pair products under similar room settings; you can opt for a bespoke order or take an informed decision about the possible variations. We regret, will NOT treat any of the above variations as defect, as these are natural occurrences.
Timelines:
Attention: The deadlines for claim applications are fixed and must be strictly adhered to without exception. Compliance with these timelines is mandatory for the consideration of your claim. No deviations from these deadlines will be accommodated.
Manufacturing Defects
Notify within 2 working days of receipt of order.
Transit Damages
Notify within 2 working days of receipt of order.
Lost Parcel Claims
Notify within 10 days of receipt of order dispatch notification.
Missing Parts
Free replacement within 2 days of receipt of order.
Infestation Claims
Notify within 90 calendar days of receipt of order.
Important Notice: For all returns to our distribution center, it is imperative that products are sent in their original packaging.
This is a requirement for our courier partners to facilitate collection and return.
Please be aware that the window for such submissions is strictly limited to the timelines as specified above.
Adherence to these guidelines is crucial for the processing of your return.
