Delivery Details

• Absolutely FREE delivery* over £250. Under £250 has a £25 charge 
• Delivery within Seven (14) business days unless utilising our back order service which has a delivery time of between 10-14 weeks. 
• All products are packed with mail order packaging standards.
• Parcel service for smaller products & giftware including accessories
• Delivery of goods to the end customer’s location
• Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
• If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

*only applies to the first attempted delivery.

** Excluding extended areas.

The following areas are considered extended:

• Inverness (IV)
• Kilmarnock (KA)
• Kirkcaldy (KY)
• Kirkwall (KW)
• Lerwick (ZE)
• Outer Hebrides (HS)
• Paisley (PA)
• Perth (PH)
• Aberdeen (AB)
• Dundee (DD)
• Dumfries and Galloway (DG)
• Falkirk (FK)
• Isle of Wight (PO30-PO41).
• Republic of Ireland and Northern Ireland

Please carefully read the below document to check and understand how our delivery surcharge works. Please note the surcharge applies to each parcel in the order.

All deliveries within most of the UK mainland are free with no restrictions whatsoever on minimum order quantity or minimum order value. However, we are constrained to levy a delivery surcharge on the extended areas and these charges vary depending on the logistics partner as well as the product profile.

We currently use Small Parcel Service – via DHL as our logistic partners to ship our products within UK as well as outside the UK. 

Thank you for purchasing our products at Living with Luxury.

To start a return, you can contact us at support@livingwithluxury.co.uk Please email us for any returns that are required.

We work very hard to ensure that your beautiful new furniture reaches you in perfect condition. If for any reason you find any items damaged please Contact Us immediately. If anything is unclear or you have more questions feel free to contact our customer support team.

All refunds are processed within 14 business days and for the safety and security of your account; we only refund to the original bank account details which was used against the original order.

We accept returns if you Change your Mind within 14 days of delivery. There will be a 5% restocking fee for courier handling costs. This will be per item.

We accept returns on account of manufacturing defects subject to approval by the Returns Team. This includes free collection of the defective merchandise.

All damage MUST be reported within 2 days. 

We accept returns on account of transit damages subject to approval by the Returns Team. This includes free collection of the merchandise. 

• All returns must be in the original packaging and in the same condition as it was received.
• All returns that claim to have damage must be submitted with complete evidence and information within 2 working days of your delivery. We do not consider evidence submitted outside the agreed deadlines.
• The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.
• If the product has been moved to another address, the return stands void.

Bespoke Items:

• We do not accept cancellations, refunds or replacements of bespoke products if the product is already under production or on its way.
• We only accept a replacement or a refund in the rare event of the item arriving damaged. Followed by sufficient evidence of the damage we will then arrange a collection and a replacement/refund.

Handmade Policy Solid Wood Furniture:

100% of our products are hand-crafted individually. Further, most of our products are hand-made from solid wood, hence variation in size, colour, finish, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way products are naturally made and promoted. We strongly recommend that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defects, as these are natural occurrences.

The below attributes are considered as part and parcel of our Handmade products. This is not an exhaustive list.

• Different shades of wood or finish.
• Slight design difference from picture – example the carving is not exactly the same as the published picture.
• Small filler marks – as long as the extent of filler does not cover a high percentage of the piece.
• Dimension differences – within acceptable levels. This applies to positioning of shelf or product height etc and not just overall dimensions.
• Two pieces not being exactly the same – we already state that if a customer wants to ensure exactly matching pieces they must order ‘bespoke’ products
• Fabric orientation – where the pictures on fabrics are not in exactly the same locations as on the photographs
• Fabric colour different to picture – down to the difficulty in colour rendition of various computers
• Gap around the drawers and doors to give room for change in temperature.
• In Painted and screen printed items, a minor off-touch as the entire process is manually done and is not machine generated and variations do happen due to wood surface or otherwise.

Upholstered Furniture:

You may encounter variations from batch to batch hence if you are looking to pair products under similar room settings; you can opt for a bespoke order or take an informed decision about the possible variations. We regret, will NOT treat any of the above variations as defect, as these are natural occurrences.

Timelines:

Attention: The deadlines for claim applications are fixed and must be strictly adhered to without exception. Compliance with these timelines is mandatory for the consideration of your claim. No deviations from these deadlines will be accommodated.

Manufacturing Defects

Notify within 2 working days of receipt of order.

Transit Damages

Notify within 2 working days of receipt of order.

Lost Parcel Claims

Notify within 10 days of receipt of order dispatch notification.

Missing Parts

Free replacement within 2 days of receipt of order.

Infestation Claims

Notify within 90 calendar days of receipt of order.

Important Notice: For all returns  to our distribution center, it is imperative that products are sent in their original packaging.

This is a requirement for our courier partners to facilitate collection and return.

Please be aware that the window for such submissions is strictly limited to the timelines as specified above.

Adherence to these guidelines is crucial for the processing of your return.

Return Policy at Nīsu Home:

We’re committed to ensuring you’re delighted with your purchase. If there’s an issue with a regular-priced product, you’re welcome to return it in its unused condition and it must be in the original packaging within 14 days of purchase for a refund or exchange. Please note that all returns are subject to approval by our customer service team. For non-faulty items returned under our returns policy, we may deduct the original delivery cost or any return shipping costs from your refund.

Once we have received your approval for custom-made or bespoke items, we are unable to accept refunds or cancellations unless the item arrives damaged. In such cases, clear photos and videos of the damage must be provided so that we can carry out a thorough investigation with our logistics and production teams. If the investigation confirms the issue, we will arrange either a replacement or a refund.

Beds are not eligible for return unless they arrive damaged, defective, or broken. This is to ensure the quality and hygiene of our products for all customers. 

Upon delivery, please promptly inspect your items. Should there be any defects or damage, get in touch with us within 48 hours so we can rectify the situation. We ask for photos of the damaged goods and packaging, along with a detailed account of the issue to aid us in quickly addressing your concern. Damage reported beyond the 48-hour window may not be eligible for our support.

Assembly is required for some products; please adhere to the provided instructions closely. We cannot assume responsibility for damage due to incorrect assembly.

You'll need to cover the cost of return shipping, and the goods are your responsibility until they arrive at our warehouse. Use the original packaging to ensure the item's safe return, and consider getting a proof of postage and insurance to safeguard against loss or damage.

All returns should be sent to our specified returns address. Returning to any other address may void the return, and the responsibility will remain with you.

Collection Fee:

Should a return be required, Nīsu Home is equipped to organise the pickup of your item. The collection cost, varying between £100-£350, is determined by the product's dimensions and exclusively offsets the courier service expense, with no profit to us. It is essential that the customer is present at the time of collection to facilitate the process.

Order Cancellation Policy:

You have a 48-hour window after placing your order to change your mind for a full refund. If the product has been dispatched within this time, cancellation is not possible.

Orders with made-to-order items are final once shipped and cannot be cancelled or returned unless they're faulty.

Discounts cannot be applied retrospectively, nor can orders be cancelled solely to take advantage of newly available discounts.