Name: Natural Jute Pouffe
Brand: Living with Luxury
SKU: IN1971
Price: 119.99 GBP
Availability: InStock

Description
Shipping Details
Returns Policy
Reviews

Description

Boho Natural Jute Pouffe – Versatile & Stylish Accent Piece

Bring bohemian warmth to your space with this Natural Jute Pouffe, handcrafted from thick, natural jute fibers. Its textured weave and firm filling make it perfect as a footstool, extra seating, or decorative accent, blending seamlessly with modern, rustic, or eclectic interiors.

✓ Handwoven natural jute with sturdy, supportive filling
✓ Boho-inspired texture adds warmth and character
✓ Multi-use: seat, footstool, or stylish decor piece
✓ Each pouffe is unique with natural variations
✓ Dimensions: 35 cm H x 48 cm W x 48 cm D

Ideal for living rooms, bedrooms, or cozy nooks, this eco-friendly pouffe offers durable comfort and timeless style.

Shipping Details

Delivery Details

Absolutely FREE delivery* over £250. Under £250 has a £25 charge
Delivery within Seven (7) business days unless utilising our back order service which has a delivery time of between 8-12 weeks.
All products are packed with mail order packaging standards.
Parcel service for smaller products & giftware including accessories
Delivery of goods to the end customer’s location
Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**

*only applies to the first attempted delivery.

** Excluding extended areas.

The following areas are considered extended:

Inverness (IV)
Kilmarnock (KA)
Kirkcaldy (KY)
Kirkwall (KW)
Lerwick (ZE)
Outer Hebrides (HS)
Paisley (PA)
Perth (PH)
Aberdeen (AB)
Dundee (DD)
Dumfries and Galloway (DG)
Falkirk (FK)
Isle of Wight (PO30-PO41).
Republic of Ireland and Northern Ireland

Please carefully read the below document to check and understand how our delivery surcharge works. Please note the surcharge applies to each parcel in the order.

All deliveries within most of the UK mainland are free with no restrictions whatsoever on minimum order quantity or minimum order value. However, we are constrained to levy a delivery surcharge on the extended areas and these charges vary depending on the logistics partner as well as the product profile.

We currently use Small Parcel Service – via DHL as our logistic partners to ship our products within UK as well as outside the UK.

Zones	Location	Surcharge (Ex VAT)
Zone A	England & Wales	Free
Zone B	Lower Scotland	Free
Zone C	Higher Scotland & Northern Ireland	£22.00
Zone D	Islands / Offshore	£24.00

Delivery Restrictions Which Can Apply

Some of our furniture is larger than you may expect. Please note, it is your responsibility to check the measurements of the goods before purchasing, to ensure there is enough space at the delivery address for delivery to take place. Please also note that it is your responsibility to ensure that once the product is assembled, (if goods are in a flat-pack condition) it will fit into the room of your choice.

Prior to the delivery of goods, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff and is accessible for the courier services. All fragile items which could be damaged during the delivery, such as lights, vases, pictures, etc. should be moved prior to delivery of goods. We will take reasonable care and skills when delivering at your premises.

To ensure a smooth delivery of your ordered goods, it is your responsibility to provide Living with Luxury with as much detail as possible, in advance, about particular features of the delivery address which may affect the delivery (e.g. will there be time to unload / load? Do you live on a red route? Are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?) If the delivery is to a business address, are there any restrictions in terms of the opening hours?

• If you order online, please leave a note in the “comments” section whilst placing the order.

If you provide us with incomplete, incorrect or inaccurate information / instructions, we will give you a reasonable time to provide us with this information or we reserve the right to cancel the delivery by giving you written notice.

Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc. in order to complete the delivery (if these measures are required, you as a consumer, must undertake these actions; before delivery takes place as our couriers do not carry any specialised lifting equipment.

Acceptance of Ordered Goods, At Point of Delivery

Delivery will take place at the shipping address specified by you during the online order process. We ask you to provide us with two telephone numbers (Mobile and Home) and an email address so we can contact you easily and advise you of your delivery time.

You as a consumer are solely responsible for ensuring that we are able to make delivery to the specified shipping address and that you are available to accept delivery at this address on the delivery date, mutually agreed between yourself and the courier. Please try to inform us as soon as possible if you know that you are not going to be in, to accept delivery of the ordered goods. We will not be liable for any delay in delivery as a result of any act or omission by you.

If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.

You will be asked to sign the delivery document confirming that the delivery has taken place.

This will not affect your legal right to notify us if you subsequently find a defect in your goods.

This is an opportunity to inspect the goods further, before reporting any damages or missing parts to your ordered goods.

If you refuse to sign the delivery document (POD), this will be taken as refusal to accept delivery and the goods will be taken away by the courier and will be returned back to our warehouse.

Once the goods have been delivered to your specified shipping address, you become the owner and responsible of those goods. From the point of acceptance of goods, they will be at your risk which means you will be held liable for any subsequent damage, loss or destruction.

Returns Policy

Thank you for purchasing our products at Living with Luxury.

To start a return, you can contact us at support@livingwithluxury.co.uk Please email us for any returns that are required.

We work very hard to ensure that your beautiful new furniture reaches you in perfect condition. If for any reason you find any items damaged please Contact Us immediately. If anything is unclear or you have more questions feel free to contact our customer support team.

All refunds are processed within 14 business days and for the safety and security of your account; we only refund to the original bank account details which was used against the original order.

We accept returns if you Change your Mind within 14 days of delivery. There will be a 10% restocking fee for courier handling costs. This will be per item.

We accept returns on account of manufacturing defects subject to approval by the Returns Team. This includes free collection of the defective merchandise.

All damage MUST be reported within 2 days.

We accept returns on account of transit damages subject to approval by the Returns Team. This includes free collection of the merchandise.

All returns must be in the original packaging and in the same condition as it was received.
All returns that claim to have damage must be submitted with complete evidence and information within 2 working days of your delivery. We do not consider evidence submitted outside the agreed deadlines.
The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.
If the product has been moved to another address, the return stands void.

Bespoke Items:

We do not accept cancellations, refunds or replacements of bespoke products if the product is already under production or on its way.
We only accept a replacement or a refund in the rare event of the item arriving damaged. Followed by sufficient evidence of the damage we will then arrange a collection and a replacement/refund.

Handmade Policy Solid Wood Furniture:

100% of our products are hand-crafted individually. Further, most of our products are hand-made from solid wood, hence variation in size, colour, finish, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way products are naturally made and promoted. We strongly recommend that you have made yourself fully aware about the nature of our offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defects, as these are natural occurrences.

The below attributes are considered as part and parcel of our Handmade products. This is not an exhaustive list.

Different shades of wood or finish.
Slight design difference from picture – example the carving is not exactly the same as the published picture.
Small filler marks – as long as the extent of filler does not cover a high percentage of the piece.
Dimension differences – within acceptable levels. This applies to positioning of shelf or product height etc and not just overall dimensions.
Two pieces not being exactly the same – we already state that if a customer wants to ensure exactly matching pieces they must order ‘bespoke’ products
Fabric orientation – where the pictures on fabrics are not in exactly the same locations as on the photographs
Fabric colour different to picture – down to the difficulty in colour rendition of various computers
Gap around the drawers and doors to give room for change in temperature.
In Painted and screen printed items, a minor off-touch as the entire process is manually done and is not machine generated and variations do happen due to wood surface or otherwise.

Upholstered Furniture:

You may encounter variations from batch to batch hence if you are looking to pair products under similar room settings; you can opt for a bespoke order or take an informed decision about the possible variations. We regret, will NOT treat any of the above variations as defect, as these are natural occurrences.

Timelines:

Attention: The deadlines for claim applications are fixed and must be strictly adhered to without exception. Compliance with these timelines is mandatory for the consideration of your claim. No deviations from these deadlines will be accommodated.

Manufacturing Defects

Notify within 2 working days of receipt of order.

Transit Damages

Notify within 2 working days of receipt of order.

Lost Parcel Claims

Notify within 10 days of receipt of order dispatch notification.

Missing Parts

Free replacement within 2 days of receipt of order.

Infestation Claims

Notify within 90 calendar days of receipt of order.

Important Notice: For all returns to our distribution center, it is imperative that products are sent in their original packaging.

This is a requirement for our courier partners to facilitate collection and return.

Please be aware that the window for such submissions is strictly limited to the timelines as specified above.

Adherence to these guidelines is crucial for the processing of your return.

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