Delivery Details
- Absolutely FREE delivery* over £99. Under £99 has a £25 charge. Does not include wallpaper samples.
- Delivery within fourteen (14) business days unless utilising our back order/made-to-order service which has a delivery time of between 10-14 weeks.
- All products are packed with mail order packaging standards.
- Parcel service for smaller products & giftware including accessories
- Delivery of goods to the end customer’s location
- Signed proof of delivery for easy record keeping using state-of-the-art smart handset. However this is not applicable for smaller products.
- If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route**
*only applies to the first attempted delivery.
** Excluding extended areas.
The following areas are considered extended:
- Inverness (IV)
- Kilmarnock (KA)
- Kirkcaldy (KY)
- Kirkwall (KW)
- Lerwick (ZE)
- Outer Hebrides (HS)
- Paisley (PA)
- Perth (PH)
- Aberdeen (AB)
- Dundee (DD)
- Dumfries and Galloway (DG)
- Falkirk (FK)
- Isle of Wight (PO30-PO41).
- Republic of Ireland and Northern Ireland
Please carefully read the below document to check and understand how our delivery surcharge works. Please note the surcharge applies to each parcel in the order.
All deliveries within most of the UK mainland are free with no restrictions whatsoever on minimum order quantity or minimum order value. However, we are constrained to levy a delivery surcharge on the extended areas and these charges vary depending on the logistics partner as well as the product profile.
We currently use Small Parcel Service – via DHL as our logistic partners to ship our products within UK as well as outside the UK.
| Zones |
Location |
Surcharge (Ex VAT)
|
|
Zone A
|
England & Wales
|
Free |
|
Zone B
|
Lower Scotland
|
Free |
|
Zone C
|
Higher Scotland & Northern Ireland
|
£30.00
|
|
Zone D
|
Islands / Offshore
|
£30.00 |
Delivery Restrictions Which Can Apply
Some of our furniture is larger than you may expect. Please note, it is your responsibility to check the measurements of the goods before purchasing, to ensure there is enough space at the delivery address for delivery to take place. Please also note that it is your responsibility to ensure that once the product is assembled, (if goods are in a flat-pack condition) it will fit into the room of your choice.
Prior to the delivery of goods, you must ensure that there is sufficient access and space to complete the delivery and that all staircases and lifts providing access are suitable for the delivery. You must ensure that your property and the delivery area are safe for delivery staff and is accessible for the courier services. All fragile items which could be damaged during the delivery, such as lights, vases, pictures, etc. should be moved prior to delivery of goods. We will take reasonable care and skills when delivering at your premises.
To ensure a smooth delivery of your ordered goods, it is your responsibility to provide Living with Luxury with as much detail as possible, in advance, about particular features of the delivery address which may affect the delivery (e.g. will there be time to unload / load? Do you live on a red route? Are there any height, width or weight restrictions? Are there any parking restrictions? Will the vehicle require a parking permit? Are there any time restrictions? Will delivery be at non-ground floor level? Is access to the delivery location made difficult due to narrow doors or staircases?) If the delivery is to a business address, are there any restrictions in terms of the opening hours?
• If you order online, please leave a note in the “comments” section whilst placing the order.
If you provide us with incomplete, incorrect or inaccurate information / instructions, we will give you a reasonable time to provide us with this information or we reserve the right to cancel the delivery by giving you written notice.
Delivery staff are not permitted to and shall not: remove doors, windows, doorframes etc. in order to complete the delivery (if these measures are required, you as a consumer, must undertake these actions; before delivery takes place as our couriers do not carry any specialised lifting equipment.
Acceptance of Ordered Goods, At Point of Delivery
Delivery will take place at the shipping address specified by you during the online order process. We ask you to provide us with two telephone numbers (Mobile and Home) and an email address so we can contact you easily and advise you of your delivery time.
You as a consumer are solely responsible for ensuring that we are able to make delivery to the specified shipping address and that you are available to accept delivery at this address on the delivery date, mutually agreed between yourself and the courier. Please try to inform us as soon as possible if you know that you are not going to be in, to accept delivery of the ordered goods. We will not be liable for any delay in delivery as a result of any act or omission by you.
If you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own. Delivery staff are not permitted to leave any items that have not been signed for.
You will be asked to sign the delivery document confirming that the delivery has taken place.
This will not affect your legal right to notify us if you subsequently find a defect in your goods.
This is an opportunity to inspect the goods further, before reporting any damages or missing parts to your ordered goods.
If you refuse to sign the delivery document (POD), this will be taken as refusal to accept delivery and the goods will be taken away by the courier and will be returned back to our warehouse.
Once the goods have been delivered to your specified shipping address, you become the owner and responsible of those goods. From the point of acceptance of goods, they will be at your risk which means you will be held liable for any subsequent damage, loss or destruction.
